Refund policy

Returns

We don't accept change-of-mind returns. Our products are consumables and many are made to order (tints and bases are mixed and bottled when you order), so please read each listing carefully before you buy. If you're not sure whether something is right for you, email sales@diynailpolish.com.au before ordering and we'll help.

Cancellations

If your order hasn't been processed yet we're happy to cancel it and refund you in full; a small restocking fee may apply to orders that have already been packed. Once an order is being processed or has shipped it can't be cancelled.

Damaged, faulty or incorrect items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If something arrives damaged, is faulty, or isn't what you ordered, email sales@diynailpolish.com.au within 7 days of delivery with your order number and a photo, and we'll replace it, or refund you if a replacement isn't available. Refunds are made to the original payment method.

Shipping overcharges

If you've been charged well above what it actually cost to ship your order, we'll refund the difference.